Returns & Exchanges
Due to the perishable nature of our bite-sized treats, we are unable to accept physical returns, but we are committed to ensuring your celebration is perfect. If your order arrived damaged or failed to meet our quality standards, please reach out to our team within 48 hours of delivery for a replacement or store credit.
Inspect Your Package
Upon arrival, immediately check your cupcakes or macarons to ensure they are in delicious condition and the cold packs have maintained the proper temperature.
Document Issues
If there are any discrepancies or damages, take clear photos of the packaging and the product to help our team understand what went wrong.
Contact Customer Magic
Submit a request through our support portal or email us with your order number and photos within 2 days of receiving your order.
Receive a Fresh Batch
Our team will review your claim and, if eligible, arrange for a complimentary replacement shipment or issue a store credit for your next sweet treat.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing